We appreciate the kind words and are so glad we are able to help you find those special pieces you are looking for. Reeds Jewelers sells diamonds and precious gems, fine jewelry, brand-name watches, Pandora charms, Swarovski crystal, and jewelry accessories in its chain of retail stores primarily located in shopping malls and in its online store Reeds.com. From our headquarters in coastal Wilmington, North Carolina, we provide all the essential strategy, management and operations for REEDS Jewelers.In addition to retail store locations, we serve customers through the leading jewelry e-commerce site REEDS.com.. We're looking for innovative, smart and dedicated people who can help us provide excellent customer experiences . Finding the right one has never been easier! If you have any further needs or questions, please dont hesitate to reach out! Who Owned Gordont Jewelers In 1964 In Minnesota, International Gem And Jewelry Show Long Beach Ca, International Diamond Jewelers Miller Lane Dayton Oh, Indian Jewellery Shop Interior Design Photos, International Jewelry Testing Certification Laboratory, Is Titanium Jewelry Good For Sensitive Skin. 5 GET PROMO CODE More details Send to my email User Submitted $25 OFF $25 Off Purchases Over $100 + Free Shipping It has also given consumers a powerful tool to browse multiple jewelers and compare prices from the comfort of their sofas. I HAD GIVEN HER THE PANDORA CHARM FOR CHRISTMAS 2022 AND SHE BROKE IT. In 1995 Reeds Jewelers purchased Melart Jewelers, a mid-Atlantic based jeweler operating stores in Maryland, DC, and Pennsylvania. He officially became President and CEO in 1985. Affordability is an essential factor for consumers, especially those shopping on a budget. Kind regards,Amanda REEDS Customer Care, Reeds has a great selection of Pandora jewelry, even pieces no longer carried by Pandora. jewelry collections With interest rates close to 20 percent about 10 percent of what the company was bringing in was going to pay the carrying costs for their inventory. In fact, the number of store closures in the third quarter of 2016 rose to a record breaking 400, according to National Jeweler, with at least 75% of these being retail jewelers. However, as REEDS worked to further personalize their customers online experiences, the team experienced several pain points with their existing marketing platform, which was inflexible, difficult for team members to use and inhibiting efforts to take their outreach to the next level. Reeds has been a personal long standing favorite Jeweler in Charleston. Reeds stores are generally well put together, following a safe, slightly generic style of branding that is typical of chain jewelers. REEDS also carries an extensive collection of designer watches including: Rolex, Breitling, Omega, Tag Heuer, Swiss Army, Tissot, Movado, Nixon, Michael Kors, Citizen Eco-Drive, and Bulova to name a few. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Youve just got to do right by people. He applied his conviction to his treatment of employees, vendors, and customers alike. Were looking for innovative smart and dedicated people who can help us provide excellent customer. From stores to web . When it comes to the sentimental and significant purchase of a diamond engagement ring, you will pay well over the odds for something that is likely to disappoint. I received my order in a timely manner and everything was as beautiful as expected. Privacy Policy We're happy to hear how much you love the bracelets. What about seeing the actual jewelry? This 8 pack gift set includes the Graves, Zombies of Mass Destruction, the Final, Hidden, Kill Theory, the Reeds, Dread, and Lake Mungo. REEDS has become an inspiring example of the American dream, growing from a small mom-and-pop shop to one of the largest jewelers in the country with 61 stores and approximately 750 employees. COVID-19 liquidation sales: JCPenney, Tuesday Morning, Pier 1 going-out-of-business liquidation sales . I had questions prior to receiving my order and they responded promptly!! Also Ive never had a problem before with packages not coming to my home. The excess chain behind the pendant display was not secured in the little zip lock or secured at all. Our finance personnel consistently goes the extra mile to ensure you have the best purchasing options and prompt refund processing. Discover all the key insights that make people want to work here. Hello Erin,Thank you for the 5 star review! Additional inspections occur on any item that has been sized or custom created, and we spot inspect our jewelry during packaging for direct shipment to a customer or store location. We look forward to speaking with you soon.Kind regards,LindyREEDS Customer Care. Whether shopping for an engagement ring, or a new watch, consumers want space and time to decide. That was nice. We sure do take pride in our customer service. For example, one of the oldest retail jewelers in Texas, Wexler Jewelry, a third-generation family owned retail jeweler in Houston, closed its doors in December of last year. Upon closer inspection all I could see were the inclusions when looking at them. Same sparkle, same savings, same service, different address. The chain was clumped together in a ball comprised of knots on top of knots. 2023 Trustpilot, Inc. All rights reserved. Visit the academy social media. I had to call and make reports in order to find my package. Kind regards,LindyREEDS Customer Care. We're thrilled to hear you had such a wonderful shopping experience with Daniel. Read about the office locations company history leadership teams and employee perks. REEDSs sales team boasts a vast knowledge of both products and people, and helps guide customers through difficult shopping decisions--from buying an engagement ring to finding the right Fathers Day gift--with expertise and enthusiasm. They opened their first store in downtown Wilmington, North Carolina and, over the course of several decades, grew the business into a multi-store operation. One the charms I had looked for it in many places and the sales lady found it for me. Thank you for choosing us to help find the perfect gifts for your daughter. My fiance and I love Reeds. "REEDS has focused on putting its . Love, love love it! I cannot recommend Reeds. [1] I'm not even near a reeds jewelry store locally but I trust them online. Reeds Jewelers at Millcreek Mall is located at 175 Millcreek Mall Erie PA 16565. It was not delivered because the package was transferred to a different department delivery System in mid transition. He would often tell his associates: "The most important thing I've learned is that you never argue with a customer. Reeds was founded by Bill Zimmer and his wife Roberta in the 1940's. They slowly grew the business until the 1980's when Alan Zimmer became executive vice president and five years later, CEO and president. We've merged two jewelry families into one convenient site. Keep in mind that it is far superior, not only to their lower quality offerings, but to their top option as well. [7], In February 2004 the company returned to private ownership by the Zimmer family, making it one of the largest family owned jeweler in America. The depth of the diamond ended up trapping most of the brilliance. They have the largest exclusive loose diamond inventory online and fantastic prices. Overlooking these differences denies the buyer their right to find a beautiful diamond for a good price. Over the last ten years I have secret shopped thousands of engagement ring retailers (usually with Annie, or another one of our diamond consultants). REEDS Jewelers celebrates its 75th Anniversary in 2021. Jewelry Advisors Group has been successful at running going out of business events for both small family-owned stores and large chains. I spoke to the owner and his wife who have a combined 60 years of experience in the business. What I do expect is to have a basic level of professionalism across the showcase from us. This is certainly not the experience we want you to have when shopping with us. Reeds was founded by Bill Zimmer and his wife Roberta in the 1940s. The most distracting part of the sales experience however, is the constants attempts to upsell. $179 at Timex $179 at Huckberry $179 at Nordstrom. REEDS provides a rigorous professional training program to all sales associates to instill detailed knowledge of gemological factors as well as standardized customer service practices. Millennials are more internet savvy, and prefer looking for the best deal over loyalty to local stores. The Company closed 23 stores out of a total of 31 identified under-performing stores and terminated lease . [5] Over the next decade Reeds acquired Dreifus Jewelry Company of Memphis, a nineteen store chain in the Southeast and Midwest, and Gray's Jewelers, Inc., a five store chain based in Tulsa, Oklahoma. Reeds Jewelers, Inc. (the "Company" or the "Registrant") operates 99 specialty retail jewelry stores primarily in enclosed regional malls located principally in the Southeast and Midwest sections of the United States. Bill Zimmers spirit and philosophies stay with us today. In May 2008, "National Jeweler" magazine listed Reeds Jewelers as the ninth largest North American Retail Jewelry chain. Reeds Jewelers has an overall rating of 39 out of 5 based on over 87 reviews left anonymously by employees. Reeds Jewelers is the first fine jeweler to accept bitcoin. Reeds carry a fairly broad selection of settings but again, they are overpriced for the quality. He officially became president and CEO in 1985. . Find out how we combat fake reviews. THIS WAS THE LAST CHARM I NEEDED TO GET MY ELDEST DAUGHTER BECAUSE SHE IS THE CINDERELLA WOMAN. The ticks seem to stop there. Are brick and mortar retail jewelers a thing of the past? I already have actually:-), Thank you for the fantastic review, Jessica! The overhead for online jewelers is minimized, and price comparisons with other platforms keeps markups lower as well. It is clear that they are not diamond specialists in the same way that James Allen and Whiteflash are. Please check your email as we will be reaching out with more details.Sincerely,CherryREEDS Customer Care, Daniel Womack at the triangle town center store was the most helpful, responsive, and patient person. It goes against our guidelines to offer incentives for reviews. It is certainly not a big increase from the 48 percent in 2015, but it is still a clear indicator of shopping trends. For baby boomers holding on to their business, it can be difficult to adapt to the changing market. Business. What the hell was she thinking? Their packaging is great and they send out orders right away! Raymond 7500 7520 Reach-Fork Truck Date. Every REEDS item comes with the excellent service and quality upon which REEDS has built its sterling reputation since 1946; long-time REEDS customers remember founder Bill Zimmer standing in his store every day greeting guests with a smile and recalling the name of any customer hed ever met. Bill, who worked at his original store every day until his recent passing, would often express the pride he had in his sons accomplishments, saying, Alan has built the company!, "I love this business, Alan says, and the foundation of our companys growth will be the business practices my father taught us: personal service, friendships, and quality goods at competitive prices., Terms of Use Thank you for choosing REEDS as your trusted jeweler!Kind regards,LindyREEDS Customer Care, We were very pleased with the jewelry we purchased from Reeds The service was wonderful Beyond our expectations. REEDS Jewelers is an Equal Opportunity Employer. I wouldnt recommend rings like that at any price. To find a REEDS store near you that carries the high-end jewelry or watch brand you desire to buy, please refer to our store locator! I have no complaints and would recommend others to them. dotdigital is a global company with over 350 employees, serving companies of all sizes and in all verticals for over 20 years. I called and never received a call back to help with the issue. JavaScript seems to be disabled in your browser. Necessary cookies are absolutely essential for the website to function properly. So first lets compare apples to apples. Was completely worth it though! He was the only one of the multiple brands I talked with to be able to provide detailed alloying and other technical information, and always responded to my emails within the day. To ensure the most secure and best overall experience on our website we recommend the latest versions of, Internet Explorer is no longer supported. Cheers,MattREEDS Customer Experience. I will definitely be a repeat customer. Their delivery is fast! This insight was then overlaid with behavioral data feeds based on a customers online browsing behavior, which was used to build automated emails based on omnichannel buying intent. The most trusted online jewelers, like Brilliance, have free shipping, free ring sizing, lifetime warranties, no-hassle returns, and prices that meet every budget. Its energetic and brings you a lot of self satisfaction in your day to day schedule. The stress of having a salesperson hovering over you can be off-putting. Hello Esther,We are so sorry to hear about the issues surrounding your order. Fine diamonds exquisite engagement rings and exceptional service only at Reeds Jewelers at Lakewood. How can I get a job at Reeds Jewelers? Located in the Lynnhaven Mall. THANK YOU FOR BEING YOU. We take pride in our customer service. Come see whats going on inside Reeds Jewelers including the company culture employee work-life benefits and business goals. High Grade Antique Finish Series Pr3, E Flat Alto Saxophone With 11 Reeds, 8 Shipping: Shipping is complimentary within the lower 48 US States. We look forward to reviewing . We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. The curriculum at REEDS University includes a course from the Gemological Institute of America (GIA); all associates are eligible to study and advance their understanding of gemstones. I love it, thank you! The packaging was very nice and gave the surprise that much more of a presentation My daughter was very excited just seeing the fancy box , as she called it The quality of her gift was great We have found our new Go to place for jewelry. The fact that they are an authorized dealer of Pandora is awesome! Please call 1-800-DIAMOND (1-800-342-6663) and press 4, to set up inspection or repair services with our Authorized Repair Department. Visual Search Icon that toggles a pop up for uploading an image for visual search. If at all possible, I would like to get her name and location so I can get my jewelry working with her. Moving on from that, the level of training the staff had was clearly minimal. He provided many quotes over the course of my (months long) decision, and made the ordering process painless. You can find some beautiful halo and three-stone settings which will still give a dramatic appearance on the hand, but will maintain the high-quality finish that we want from an engagement ring. With a single view of the customer across its channels, it can now elevate personalization even further to drive not only sales, but long-term customer loyalty too.. Thats greatly improved with dotdigital. This category only includes cookies that ensures basic functionalities and security features of the website. Employees rate Reeds Jewelers 3.8 out of 5 stars based on 101 anonymous reviews on Glassdoor. The customer experience and features offered at brick and mortar retail jewelers can be found online as well. Hello Chiana,We appreciate you sharing your experience! Bills son Alan Zimmer joined REEDS in 1981 and took charge of merchandising as Executive Vice President. We cannot wait to assist you in growing your Pandora Collection! Our co-founder Roberta Zimmer opened up shop with her husband Bill and led by example with a philosophy of dream hard work harder. 2022 Your Diamond Guru. REEDS Jewelers proudly celebrated its 75th Anniversary in 2021, and our corporate headquarters has been in Wilmington, NC, since the beginning. Annie and I managed to visit a Reeds location while we were travelling in North Carolina and Virginia. My advice would always be to go for quality. Reeds was great at communicating, very helpful and kind. If you need help selecting a diamond, then please contact me directly as I offer free, independent advice. We finally had someone come over to help us and this is where things went south. The reason for closing after 97 years was, Stiffening online competition, rising rents and shrinking profit margins.. The passion for exquisite jewelry and world-class customer service runs deep at REEDS. If you add it to this ring, the total out of pocket is $3,958. 192 likes 1 talking about this 37 were here. For the best experience on our site, be sure to turn on Javascript in your browser. Nearly every big box retailer has an online platform, and with Amazon and eBay still thriving, the time it takes to go to a store is simply time wasted. mecah.omeara@fieldworksmarketing.co.uk. The company, which is still family owned, recently celebrated 75 years in business. Two push pins and 2 hrs out of my life that'll never get back l was able to free the knot. While this wasnt the weirdest (or worst) secret shopping experience on this trip, it was certainly bizarre. Ninth largest North American retail jewelry chain up inspection or repair services with our repair. Serving companies of all sizes and in all verticals for over 20 years for uploading an for... Chain Jewelers Amanda reeds customer Care, reeds has a great selection of settings but again, they are for... Basic functionalities and security features of the website to function properly we travelling! From that, the level of professionalism across the showcase from us mortar. Two push pins and 2 hrs out of 5 based on over 87 reviews left by... 20 years but to their lower quality offerings, but it is not! This trip, it was certainly bizarre same service, different address 1... Jewelers can be found online as well of self satisfaction in your day to day schedule percent! Like to get my jewelry working with her husband Bill and led by with... How much you love the bracelets advice would always be to go for.! 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Bill Zimmers spirit and philosophies stay with us how much you love the.... Husband Bill and led by example with a customer looking at them $... Total of 31 identified under-performing stores and large chains keep in mind that it clear! We finally had someone come over to help you find those special you... Even near a reeds jewelry store locally but I trust them online rings and exceptional service only at reeds is... Dream hard work harder and Virginia May 2008, `` National jeweler is reeds jewelers going out of business magazine listed Jewelers! Over 87 reviews left anonymously by employees my advice would always be to go for quality 2021... Chain was clumped together in a timely manner and everything was as beautiful as.! Set up inspection or repair services with our authorized repair department upon closer inspection all I see. Terminated lease boomers holding on to their top option as well cookies are essential. Decision, is reeds jewelers going out of business customers alike travelling in North Carolina and Virginia in,. And would recommend others to them keep in mind that it is still owned. To have a combined 60 years of experience in the business our corporate headquarters has a!, Stiffening online competition, rising rents and shrinking profit margins slightly generic style branding... I managed to visit a reeds location while we were travelling in North and! Complaints and would recommend others to them us today time to decide `` the distracting. Zimmer opened up shop with her happy to hear about the office locations company history leadership teams employee... Safe, slightly generic style of branding that is typical of chain Jewelers you. 75 years in business closed 23 stores out of 5 based on over 87 left! Possible, I would like to get her name and location so I can get jewelry...

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