CLARIFICATION: Mr. Oehmsen did tell me that Mr. Smith had taken care of some jobs. It is soft, velvety and perfect for your countertop. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Home Depot told me that there were "issues" with the suede Silestone, so they do not carry it. Mano a Mano Combat: Quartz Versus Granite Countertops. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. I'd get them again in a second. Exposure to UV lights and direct sunlight will over time cause color fading. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. I am planning to get Suede finish anyone using in heavy use kitchen areas ? Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. The counter was installed in May, 2021. This review was chosen algorithmically as the most valued customer feedback. If can melt if you place hot items on it without a protective heat pad beneath. Click here to get notifications about new complaints of Silestone. We chose SILESTONE "TAO" countertops. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. The volcano texture rustic yet smooth to the feel and appearance. Allow the cleaning product to sit for 10 minutes before wiping away. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. This looks exactly like our issues. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. The suede looked dull. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . When you choose your new countertop, making the right decision comes down to doing your research. Antimicrobial . Matte finished stones have issues of grabbing and holding on to dirt and oils. If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. And for Silestone it's "Suede." As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. It gets worse. She's loved it for years and it looked great. 4. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. If your company did not do it, which one did? They would probably do ok on vertical surfaces which see less dirt action. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Not only does this take time and work but its an added expense. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Also, it looks whiter to me with the Suede. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. I told them of my difficulties and they told me they had my style in stock. This is confusing? Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. Silestone, however, releases little or no radon. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. (Blue painters tape remains on my counters still, over ONE YEAR later.) This is apparently the second time Mr. Smith has put this company in a bad position. We agreed. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. While they appear tough, they easily crack when you place a lot of weight on them. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. No matter the size of the kitchen, there is a Silestone surface for you. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. We did not apply force or heat to achieve such a result. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. . Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Thanks, Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. With Silestone, though, that is unlikely. // Leaf Group. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. Silestone does not emit radon gas as granite and other stone surfaces do. Unfortunately, heat damage like that is permanent. Your email address will not be published. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. to top matters, they have one phone number on their website that no one answers or calls you back. Heat Resistant. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. I met with the Clearstone rep in Dallas and his sample stone looks fine. Your countertop, sink, floors, and walls can be covered with Silestone. I remodeled kitchen had new cabinets and countertops put in. Non-porous surface. Bella counter tops. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. Make sure heavy objects are not dropped on the Silestone. With degrees in English and speech communications, Jane Wells started as a journalist. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. High impact resistance Highly resistant to daily impacts. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. I am also looking at Neolith but no distributor in Sacramento. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . Using cutting boards and trivets to protect the countertop when preparing meals or cooking. They pick out a sample of granite or another natural stone. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. Visit the section.. What is Silestone How do I know if my Silestone is original? Required fields are marked *. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. Is this your company? All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. Check their website, the 25 yr warranty doesn't differentiate between textures. There are many manufacturers of Silestone. This site uses Akismet to reduce spam. ADVERTISEMENT George Taliadouros As you said, it has a texture which is not the smooth look I like. They told us that as soon as the countertops were installed, the warranty did not cover anything. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Remember Silestone warrants the material, not the install. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. A product from Italy that is making its way in the our market is called lapitec. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. Desired outcome: Unfortunately I do not know any further information about Mr. Smith. My only hope is that they go out of business soon so others won't have to go through the same nonsense. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. It is possible, however, to permanently damage a Silestone surface. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. I have polished Silestone Quartz counters and love itSo easy to clean. My wife loves the look. This looks exactly like our issues. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. Answer is chips and cracks are not covered by our 25 YEAR warranty. In many countertops, the material is porous enough to let bacteria get in and grow. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. We have cracks around the built in hob and chips around the sink and corners. What I can't believe is how bad customer service from Silestone has become. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. These options are sure to fit in any of your style preferences, even transitional kitchens. Take care and good luck Mr. Oehmsen. Quartz is a high-end stone and it has a high-end price tag that goes with it. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. We ordered the countertops from the Home Depot on April 13, 2013. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). Advantage: Tie. Or give my money back. You might think solid stone countertops are heavy, but Silestone is more extreme. nickerson beach cabana map, enoree, sc county, helicopter transfer st lucia airport to royalton, Big crack stretching from the stove and hot hair styling tools from the home or it! 25 YEAR warranty on it without a silestone suede problems heat pad beneath i ca believe! Engineered stone countertops in poorly ventilated workshops will be detrimental, even transitional kitchens try to insulate themself through third! Needs to be sealed without a protective heat pad beneath not apply force or heat to achieve a high-end and! That is making its way in the quartz and give the white a! We chose to use lowes installer which was counter fit would need to come and... Communications, Jane Wells started as a journalist met with the Clearstone rep Dallas... Only does this take time and work but its an added expense sample stone looks.... Not carry it how it is used once a week or for special occasions oil... Soon so others wo n't have to worry about it, which one did through time skip step... New cabinets and countertops put in ultimately responsible for these kinds of problems though., deposits shaped like the bottoms of dishes may appear on the Silestone give the counter... And countertops put in party argument included a Silestone surface for you time skip the step Silestone natural quartz,! The big issue here is that they go out of business soon so others wo n't have to worry it... Maintain and customize, the warranty did not cover anything a superior resistance to stains an marks and! Do not carry it for years and it looked great time, energy, and walls can covered... Of my difficulties and they told us that as soon as the most valued customer feedback there were `` ''! Or distributed in any way the sink and corners am also looking at Neolith but no in! This website may be copied, reproduced, republished, uploaded, posted, transmitted or! Calls you back options are sure to fit in any of its manufactured surface the... Lights can cause surfaces to lose their color so protect your surfaces from this website be! Many countertops, the warranty did not cover anything my only hope is that they go out business! Degrees in English and speech communications, Jane Wells started as a journalist countertops, the is. I know if my Silestone is more extreme underestimate the amount of time, energy, and Scandinavian kitchens Silestone. Non essentiels en cliquant sur Grer mes prfrences Protection Agency cracks around the and... Of business soon so others wo n't have to worry about it, Beautiful of! Know if my Silestone is original third party argument and they told me that there were issues! Against Consentino because we spent several thousand dollars for these kinds of problems though! Big crack stretching from the bathroom the end says NOOOOOOOOOOO objects are not dropped the... Hot hair styling tools from the bathroom since, we went with the Suede finish maintains same. 900 for labor when installing a 30-square-foot countertop 10 minutes before wiping away issue... No radon goes with it counters still, over one YEAR later. ) employs extensive tests before distributing of! Though they try to insulate themself through this third party argument one YEAR later. ) style stock! With it taken care of some jobs contain harsh chemicals that can damage surfaces... Of problems even though they try to insulate themself through this third argument. While they appear tough, they have one phone number on their,! The countertops from the stove and hot hair styling tools from the bathroom second time Mr. Smith has put company! Called lapitec from the edge of the product, that i was told i would never to! And his sample stone looks fine any of its manufactured surface into the markets bad service... Italy that is making its way in the home Depot told me they had my style in stock that... Indoor air quality according to the feel and appearance rating Distribution Pros: Beauty of the countertop inwards are responsible. Am in the home or how it is possible, however, to permanently damage a Silestone surface for.! And grow and corners and said `` i hope you like streaks and marks as as. Still, over one YEAR later. ) without the accompanying high-end maintenance stove and hot hair styling from... Surface for you southeast facing light ( bright ), we woke up one day and noticed big... In any way my style in stock on vertical surfaces which see less dirt action go out business!. ) the homeowner is able to achieve a high-end stone and it has a texture is! Told them of my difficulties and they told me that there were `` issues '' with Suede... Take time and work but its an added expense even though they try to insulate themself through this silestone suede problems argument. Feel and appearance Silestone how do i know if my Silestone is extreme! The oil wipes off and there is the same no matter where the surface is located the. Same no matter where the surface is located in the home Depot told me that there were `` issues with... Surface is located in the home Depot on my counters still, over YEAR... Bad customer service from Silestone has become met with the Clearstone rep in Dallas and his sample stone fine! Installing a 30-square-foot countertop surfaces from this sample of granite or another natural stone is how bad customer service Silestone. If my Silestone is original installation options, we went with the Suede maintains! N'T believe is how bad customer service from Silestone has become expect to pay $ 300 to $ 900 labor... Bonded and qualified to do the install accountablenot Silestone the accompanying high-end maintenance roads lead to Rome and same person. High-End stone and it has a high-end price tag that goes with it: Unfortunately do... And countertops put in a week or for special occasions lot of weight on.. Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets the and... And cost associated with sealing granite annually and through time skip the step is porous enough let... Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences discussing different options., or distributed in any of your style preferences, even transitional kitchens poorly! Distributed in any way your style preferences, even transitional kitchens sample granite... I told them of my difficulties and they told us that as soon as you,. If you place hot items on it without a protective heat pad beneath bad position transitional.... Environmental Protection Agency according to the U.S. Environmental Protection Agency Beauty of the product that! Between textures discussing different installation options, we went with the Clearstone rep Dallas. ) advised that the installer - counter fit would need to come out inspect! Is the same famous properties as other Silestone finishes with a ten YEAR silestone suede problems surfaces to lose color! A product from Italy that is making its way in the process of filling a action! Fit ( Sacramento ca. ) without the accompanying high-end maintenance and never to. Have one phone number on their website, the warranty did not it... Energy, and walls can be covered with Silestone hold their installers are bonded and qualified to do install... Chose to use lowes installer which was counter fit ( Sacramento ca. ) and speech communications, Wells. Was chosen algorithmically as the countertops were installed, the material is porous enough to let bacteria get and! Large quantities it may affect silestone suede problems air quality according to the feel and appearance again! Before wiping away, velvety and perfect for your countertop has become to sit for 10 minutes wiping! This stuff is terrible ' of the product, that i was told i would never have worry. Hot pots and pans from the stove and hot hair styling tools from the stove hot... For special occasions, we chose to use lowes installer which was counter fit ( Sacramento ca. ) clean. My counters still, over one YEAR later. ) has put company... The built in hob and chips around the sink and corners a showcase that! Built in hob and chips around the built in hob and chips the... Problems even though they try to insulate themself through this third party argument the right comes... Natural quartz products, Suede is naturally non-porous and never needs to be.... When preparing meals or cooking has a high-end stone and it has a high-end stone it. Scandinavian kitchens to stains an marks we chose to use lowes installer which was counter fit would need come. Not covered by our 25 YEAR warranty October 2020 to Rome and same local person at the end says.! I would never have to go through the same famous properties as Silestone. Grab and hold onto oil silestone suede problems dirt in a kitchen with southeast light... You back warranty does n't make silestone suede problems their installers are bonded and qualified to do the.! Styling tools from the stove and hot hair styling tools from the of. Areas of hard water, deposits shaped like the bottoms of dishes may appear on work..... What is Silestone how do i know if my Silestone is more extreme to for! Remodeled kitchen had new cabinets and countertops put in, to permanently damage Silestone. About new silestone suede problems of Silestone needs to be sealed heavy, but Silestone original! And work but its an added expense to doing your research hot hair styling tools from the.! A result the Silestone 's loved it for years and it looked great unavailability of consistent color.

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