Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Visit Viasat's returning leased equipment, fees and instructions page for more information. We can provide you with a prepaid FedEx shipping label. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. Dont let this happen to you. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. 1-866-347-4784 Pricing, terms and offers subject to change and discontinuance without notice. I need a return label to return a box to suddenlink. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. For more information visit the Optimum terms of service. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. Well send you the fastest internet options, so you dont have to find them. Learn more at the EarthLink terms and conditions page. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: In this article, we will discuss how to return Suddenlink equipment in detail. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. They got more done in a few weeks than I did in over two years. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Sunset: 05:18PM. This compensation may impact how, where and in what order products appear. Nearby locations. By subscribing, you agree to receive Allconnect newsletter and promotional emails. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. (928) 889-6760. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. This equipment ranges from a TV box, modem, and TV controller to the cables. The purchaser ought to provide an authentic receipt and copy of the order affirmation email to be eligible for return. Enroll in our rewards program for free and get even more perks for choosing FedEx. Didn't get your return box? May or may not be available based on service address. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Please choose your exact address in the list below, or skip and continue to order. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. This page didnt help me choose a product or service. US. Optimum offers customers several bill payment options for your convenience. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Phone call from Suddenlink said I need a label to return equipment. After 14 days, devices are no longer eligible for return or refund. Here we are, the most crucial step in canceling your internet service: actually canceling. The equipment had not been picked up nor had I received boxes to return my equipment. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. Click to reveal The returning is also cogent because you sign a contract where you agree to pay their receivers. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. This is according to the leasing terms contract you made with the corporation when you signed up for their service. Solar noon: 12:59PM. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Pack up the equipment you're sending back to us. Equipment return: Drop off in-store or mail by UPS within 10 days. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Verify remote by pressing the POWER button. finder and visit a store in your area to return the items in person. The potential early termination fee will vary based on the length of your contract and the number of months you are still under contract when canceling. Do you have a customer issue as well? We will debit Types Of Christmas Trees And Their Advantages. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. All content on this Web site is proprietary. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. Equipment return: By mail within 30 days of canceling. to return your equipment, and it has to be returned in good condition. So this contract either ceased, once you agree to terminate it or cancel it. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. need address for equipment return if i continue to get norsults i will just put equipment on doorstep of your office that nobody is ever there GetHuman5105824 did not yet indicate what SuddenLink should do to make this right. Many FedEx locations can help you create a return label in-store. After about 60 seconds, plug your modem in. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. For everything else, you'll need to call CenturyLink customer service to cancel your internet. When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. All prices subject to change at any time. You will need to call Frontier customer service to cancel your internet. If everything is fine, you will get the costs returned within one month of receiving the equipment. Plus, we offer tips on how to research available broadband options and set up service with a new ISP. Optimum does not require a contract for home internet service. The current local time in Antony is 59 minutes ahead of apparent solar time. Optimum customer service is there whenever you need help. I then go to a Suddenlink chat room and request equipment return shipping labels. Canceling with HughesNet can be expensive, but if you're past the two-year mark, it doesn't have to cost you anything other than shipping costs. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. We can help you get SuddenLink's attention and get better help faster. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Shop your internet options. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Recover it. Use the Optimum store locator to find the nearest Optimum store. Saturday: 9 a.m. to 3 p.m. EST. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. No need to explain what your intentions are. Please give us a little more information to finish your order. You will need to call Verizon customer service to cancel your internet. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. Also check out the Optimum website for the latest promotional deals available for you to take advantage of. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Sunday: Closed. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Equipment return: By mail within 60 days, recently updated from 30 days. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. Call our award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can get you connected with astounding internet services. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. That seems a bit unreasonable, but the vague mention of returning equipment "in a timely manner" indicates there may be some wiggle room. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. When you drop off your equipment, keep your return receipt or tracking number. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. You can avoid all of that by making sure you return each and every item the proper way. And FairShake can help. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. It's got everything you'll need to know, from how to return your modem, what happens with your auto pay, and details about getting your deposit back. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. See the full list: Pet Friendly Hotels in Antony. 5. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Understand Suddenlink Early Termination Fees. In the instructions there is a link to print return labels. Find Optimum Wi-Fi hotspot locations here. Equipment return: By mail UPS or FedEx or in person at a Spectrum store location. On the other hand, you could find a cheaper plan, faster service or a much better internet dealby going with something else. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Equipment return: By mail within 30 days of canceling. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. Suddenlink has come out and replaced the wire coming from the box in the garage to the access point in the wall. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Upload vs. download speed: Whats the difference? Youll be the first to get the latest news and promos directly to your inbox. AT&T makes it pretty easy to return your equipment. You may find that sticking with the provider for a little while could save you money. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). Avoid posting any personal information, such as account numbers or addresses, to the public page. Is Suddenlink wrongly charging you an equipment return fee? Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. You will need to call Google Fiber customer service to cancel your internet if it has been installed. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Nonrecurring of the device can lead to a fine and additional bill. Sunrise: 08:40AM. Don't worry, a real human being is ready to get you connected as quickly as possible. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. Ask the customer service representative about the equipment return policy when you cancel. All services not available in all areas. There are many reasons for you to return the equipment back to the company. It had 1.4 million residential and 100,000 commercial enterprise subscribers. Take out the receipt, open the Courier website online, and track your box. Windstream doesn't fully disclose how or when to return your equipment, only that customers should "contact a customer service representative" at the above number. Fee for late or no return: $150. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. All guarantee claims processed through a Suddenlink store. When youre ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative. Check out the Support Center for all help and support related information. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. The device needs to be in the same condition that the customer received it. Visit Optimum Chat Now. Follow these 4 simple steps to return your equipment: Prepare your shipment. Suddenlink's parent company Altice USA announced on May 25, 2017, that some of Viacom's channels would return to Suddenlink as part of a wider agreement between Viacom and Altice USA. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw It looks like Astound Broadband service may be available at your address. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. FIND A LOCATION NEAR YOU back to the top Printing returns labels Can I get a preprinted return shipping label? Fee for late or no return: Varies by device(s). We've got a couple things to clear up to get you connected to Astound Broadband. You can. Cloudflare Ray ID: 7a16975d2a0c3651 Fee for late or no return: Up to $150 per device. Xfinity gives you a few options when it comes to canceling. Let's see what we have available at your address. You can contact customer service if you need help finding this account number. Other restrictions may apply. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Though rare, Optimum service outages can occur due to weather, construction or other reasons. Returning equipment properly will keep your credit cool. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. It's not right what Big Business can get away with if we let them. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Broadband providers, Home internet, Security Cameras. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. To get assistance quickly, call the Optimum contact number for the service you need. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. The fee for a modem, for example, is $100, and the fee for a router is $80. This step-by-step guide will explain how to cancel your home internet service. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Get that equipment in on time. Astound Broadband is on the way to your neighborhood! Like with AT&T, canceling online is probably reserved for DSL customers only. This step-by-step guide will explain how to cancel your home internet service. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. You can cancel Mediacom internet by phone or at a local Mediacom store location. Day length: 8h 37m. 33 Suddenlink Return Label trishascott April 30, 2020. These partnerships allow us to connect you with the best providers and products for free. For more information, visit Astound's equipment return policy page. Actually, that's not true. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. Forgot your Optimum ID? OK, you're set on canceling with your provider. Bill by phone, online or in person, we offer tips on to! Out and replaced the wire coming from the box in the instructions there is a link print. 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