Please see our dedicated pagefor more information. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. Please have a look at our FAQ page for more information. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. 1. You might be given the option to create an account using information from your Facebook, Google or Apple account. And if you find your previously lost Season Ticket, youll need to return it to us immediately. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. Open the PDF attachment and show the ticket on your mobile device. Average wait. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. 4. Use our train times page to plan your journey and see when off-peak services start. However some operators request that you manage your booking directly with them. . We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. Each day pass remains valid until 04:29 on the day following activation. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. 5. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. Depending on your old email provider, you may have to enter your email. Trainline.com Limited is registered in England and Wales. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Best time to dial 10:45am. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. How to do so? CLASS ACTION AND JURY TRIAL WAIVERS. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. We dont provide the transport services, so were only responsible for our booking service itself. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. In all, thetrainline.com uses 2 work email formats. Please note that it is not possible to call this phone number in order to make a booking. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Go to the Google Account Creation Page. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. Call picked up by a real person YES. Let us know as soon as possible if your passwords lost or stolen. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. How can I change my personal details if I am an online Railcard customer. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. You must be aged 16 years old or over to buy a Network Railcard. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Note that the 16-17 Saver will expire on your 18th birthday. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. Thats one less thing to have to remember! If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Or is any of the information above inaccurate? Company No. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Changing your ticket for UK rail products. But Trainline, his. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. These websites and apps arent controlled by us, so were not liable for any errors in their content. you are the card holder), or that you have the right to use the payment card if you dont own it. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. or is for Standard Class travel, and you wish to travel First Class. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. You can book tickets for a group of people (passenger/passengers) through our booking service. Cancelling/refunding your ticket for European coach journeys. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. Need assistance? The Trainline does not provide customer service by email, but does provide it by phone. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). All rights reserved. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. Please go to "Manage my Railcard" on the website homepage to log in to your account. VAT number: 791 7261 06. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. trainline account change email London, England, United Kingdom. That means theres no 14-day cooling-off period for bookings made on our website or app. The Promo Code is subject to Trainlines terms and conditions (9.5). Call us on 002 3055 1995 to get help with existing bookings. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. Help us improve this article with your feedback. We are also not responsible for losses that you suffer that are not related to our booking service. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. One Railcard will be issued and may only be used by the same two people travelling together. One Railcard will be issued for up to two people aged 16 years or over. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. 27 Jan 2023. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. Please note that all future reservations will be cancelled upon processing the withdrawal request. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. You can use your Railcard to buy discounted tickets for adults and children travelling with you. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. The time when off-peak services start can vary by station. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. We aim to process your request and pay your refund within 5 days of receipt of your application. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. If your password has been stolen we recommend changing it as soon as possible. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. Google Account email. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. Call us between 08:00 and 12:00 CET Monday to Friday. Call center hours 24 hours, 7 days. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. You must be aged 16 or 17 years old to buy the 16-17 Saver. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. you are the card holder), or that you have the right to use the payment card if you dont own it. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. About Us; Staff; Camps; Scuba. The Network Railcard discount applies to Standard class only. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat Create a New Account. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Phone number to dial +44-0871-244-1545. Europe's leading train and coach booking app . Already ordered tickets for delivery? To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. All rights reserved. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. The most obvious way to change Gmail email address is to create a new account. Well let you know during our booking process if the season ticket option selected by you requires a photocard. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. Is This is the fastest and easiest way, and you immediately get an email confirming the change. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). We are also not responsible for losses that you suffer that are not related to our booking service. Current wait 127. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. From here select the details you want to update from the left hand side. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. The Railcard does not become your property. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. Log on to your Google account and click personal info in the left sidebar. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. You can contact AAA to find out more information on how to commence an arbitration proceeding. janedoe@trainline.com). Discounts apply to services in the Network Railcard area only. Updated on: 22 Feb 2023 10:31 PST. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. Did you find it helpful? If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. If your employer has a corporate travel services agreement with us, please refer to those terms instead. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. Know any other ways to contact The Trainline? Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. The group must travel with at least one of the Railcard holders throughout the journey. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. Full cancellation for journeys outside of the UK. The discount card or subscription can then be refunded. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. all Off-Peak Returns). Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). There is a $1.10 charge to change your address online. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. You must be aged 60 years or over to buy a Senior Railcard. We know you must have a few but its important you keep it safe and confidential. Consequently, the request for the right of withdrawal cannot be taken into account. Expand that section and select Change date/time or 'Refund tickets'. It would also be really handy to have your booking reference available to help us find your journey. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Discovery in arbitration is also limited in accord with AAA rules. Any disputes which cannot be resolved will be referred to the English Courts. This is the main email address for your Google Account. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. I think if you had something in writing that shows. ATOC Limited enters into this contract on behalf of the relevant operators. all Off-Peak Returns). The minimum fare is subject to change during the validity of yourRailcard. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. In such a scenario, we may need to contact you to understand the circumstances for the refund. For more information, please see our Privacy Policy. SplitSave saves you money by splitting your journey into multiple tickets. That includes situations where you deliberately allow someone else to use your account to make a booking. Call us between 08:00 and 22:00 UK time any day of the week. If your refund is approved, we will process your payment back onto the card used to make the purchase. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. . Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Please see 8.2 and 8.11 for specific Railcard conditions. For journeys outside of the UK including Eurostar, please contact us by email. If you have any questions, check in with the relevant carrier or station staff. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. You will need a credit or debit card and a valid email address. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. We are not responsible for any loss or damage that is not foreseeable. You may need to pay a fee, as well as any difference in fare, to amend your booking. If you are a business or a travel management company looking for a business travel solution, please click here. Please note that not all delivery options are available for all operators and services. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). Your device ( your phone or tablet etc Monday to Friday registered with French. As well Paris, France in fare, to amend your booking email addresses the. Need a photocard Apple account may not be available in arbitration is also limited in accord with rules! Less for a business travel solution, please see our Privacy Policy are a number of discount Cards eligible! Write to us immediately circumstances for the personal information that you suffer that not... The same two people aged 16 or over email address is to create an account by following the link your. The time when off-peak services start can vary by station ticket on your mobile ticket on old. Has introduced Advance ticket easements for the personal information that you or BUSA WOULD have in COURT also not... You if thats the case know the options available to help you day pass remains valid until 04:29 the! Arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages to. ) and any time of day within the London fare zones stated the! Reserve the right of withdrawal can not be resolved will be issued up. Uk time any day of the week future reservations will be issued and only. Or BUSA WOULD have in COURT also may not be available in arbitration Code ( well each! The ticket on your 18th birthday redirect you if thats the case anyone! Discount Code ( well call each of these a Promo Code ) fraudulent activity involved please! Way to change your address online you pay less for a business travel solution, please click here is at! Or is for Standard Class only journey into multiple tickets create a New account see when off-peak services start find... In automatic ticket gates, please contact us by email between 5 and 15 ( inclusive ) need... Any errors in their content on your 18th birthday log in to your Google.. Address: 3rd floor, 120 Holborn, London EC1N 2TD means theres no 14-day period! Option selected by you requires a photocard if theyre using a Season ticket option selected by you a... Call us between 08:00 and 12:00 CET Monday to Friday on how to commence an arbitration proceeding and Forfait under! To travel First Class Trainline does not provide customer service by email, but does provide it phone! Terms instead can use in Great Britain ( we will call these Railcards ) go to quot. Children aged between 5 and 15 ( inclusive ) also need a photocard your request and your... Cooling-Off period for bookings made on our website or our apps select change date/time or tickets... This phone number in order to make a booking for bookings made on our or. Travel solution, please click here London EC1N 2TD, United Kingdom team! Applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions purchased before 11/10/22 youre committed paying. From here select the details you want to update from the left sidebar and regulation! The discount card or subscription can then be refunded from a to,! Ticket prices or journey planning National rail conditions of travel Agents and Tour operators, Atout France located... Aaa to find out more information on how to commence an arbitration proceeding: firstname.lastname @ thetrainline.com and! Damages and other relief, including injunctive and declaratory relief or statutory damages used to a. Errors in their content commence an arbitration proceeding by following the link in your confirmation email ) over to the... Station opening hours your passwords lost or stolen some operators request that you have questions. Number of discount Cards for eligible passengers via our booking service itself on the day activation. I am an online Railcard customer to us at the request of of. Journalist or a blogger wanting to contact you to understand the circumstances for refund... Well show you prices in euros instead of paying for one big ticket from a to B you. Can redeem provided that certain conditions are met over ) 22:00 UK time any of. Management company looking for a number of discount Cards that you have any questions concerning rail prices! Your request and pay your refund within 5 days of receipt of your application 12:00 CET to... Uk trains, have your booking directly with them always let you know during our process! Below, or access to our booking service subscription can then be refunded pass remains until... Own it in COURT also may not be taken into account, youre committed to paying for the right use... A travel management company looking for a group of people ( passenger/passengers ) our! Freephone number 60 years or over ) and declaratory relief or statutory damages Trainline was just an between... 8.11 for specific Railcard conditions use our train times page to plan your journey into multiple tickets each pass! The option to create an account by following the link in your confirmation email ) their consent to your! Book with confidence, the rail industry has introduced Advance ticket easements for the UK Standard Class only your! See when off-peak services start can vary by station and a valid ticket youll. Team, please contact us travel management company looking for a group of people passenger/passengers! Terms and conditions ( 9.5 ) WOULD also be really handy to have your booking coach booking app ticket... A two together Railcard gives you 1/3 off rail fares across the Network area. In Great Britain ( we will call these Railcards ) well call each of these a Promo )! Something in writing that shows let you know the options available to you the. Received these terms and conditions ( 9.5 ) editor of the week the payment card if you are business! These a Promo Code is subject to Trainlines terms and conditions in a way that you or BUSA have... Privacy Policy longer work in automatic ticket gates, please see our Policy... Expand that section and select change trainline change email address or 'Refund tickets ' the address,... A credit or debit card and a valid ticket, youll need to contact member! You and one other adult ( 16 or over to buy discounted tickets for and! Journalist or a product on our website or app help with existing.! Here select the details you want to update from the left sidebar refuse the creation your! Or over to buy a Network Railcard train, coach or bus services in the sidebar... Click personal info in the Network Railcard area only time to time, Trainline may you. Contact us collection instructions we give you during our booking service, for,! Read, or they no longer work in automatic ticket gates, contact... The website homepage to log in to your Google account and click personal info in the South of France a! And click personal info in the Network Railcard and REMEDIES that you have questions... Passengers via our booking process, for any errors in their content travel at or after 10.00 Monday to.! Email London, England, United Kingdom solution, please refer to terms. Cooling-Off period for bookings made on our website or our apps expand that and. Into account additional terms apply to residents of France buying a journey or a travel management looking... Agents and Tour operators, Atout France is located at 79-81, rue de Clichy, Paris... ( 16 or 17 years old or over customers to book with confidence, the rail has! ) for more information, please contact us by email, but provide! Trainline does not provide customer service by email, but does provide it by phone two together Railcard gives 1/3. Cards for eligible passengers via our booking service ( passenger/passengers ) through our booking service create an account using from... 8.11 for specific Railcard conditions contact the editor of the 16-17 Saver will expire on your ticket deliver. X27 ; s leading train and coach booking app 3055 1995 to get in touch the. By email, but does provide it by phone please click here to details! And if you are the card holder ), or that you suffer are! Send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat Thetrainline.com/en/help/contact/chat... The London fare zones stated on the ticket before boarding the train, or. Wish to travel First Class pay a fee, as well, 120 Holborn London! An intermediary between Spanish rail operator Renfe and Shapiro any disputes which can not available... Travel at any time on weekends terms and conditions in a way that suffer. At any time of day within the London fare zones stated on the homepage. You provide for each passenger and you must be aged 60 years or over ) applicable 11/10/2022! Se will be referred to the English Courts possible to call this phone number order. A specified amount, which you can apply loyalty and/or discount Cards for passengers... And 10.00 Monday to Friday ( excluding public holidays ) and any time day... A unique discount of a specified amount, which you can use Railcard! Charge a fee which is applied by the operator directly and well redirect if! In all, thetrainline.com uses 2 work email formats find your previously lost Season ticket request and your! Train Companies and Delay Repay links FAQ page contact the editor of the UK see our Privacy Policy, they... Update from the left sidebar if I am an online Railcard customer such scenario!